SAN FRANCISCO (April 25, 2016) – Last Call Operating Company, a Dallas-based operator of sports-themed bar/restaurant chains including Fox & Hound Sports Tavern, Bailey’s Sports Grille, and Champps Kitchen + Bar, is transforming the customer experience at its 80 restaurants with mobile inspections and business intelligence from HappyCo. In less than one month, Last Call improved its internal shopper scores 7.1%, cut customer complaints by more than 50%, and increased restaurant cleanliness by more than 3% using HappyCo technologies.
“It’s astounding to see this level of improvement in restaurant operations so quickly,” said Ryan Vann, Executive Vice President of Operations and Services at Last Call. “HappyCo’s business intelligence software lets us focus on being on the ground, working with our teams, instead of in the office dissecting analytics — it’s priceless for streamlining our operations.”
To ensure that it consistently provides a prompt, friendly and satisfying dining experience across its locations, Last Call management conducts extensive audits at every location to assess food and beverage quality, facility cleanliness and maintenance and staff performance and friendliness. Overall, the process covers roughly 200 items, ranging from restaurant appearance and condition, to kitchen tools and systems to compliance with food safety rules and regulations.
The HappyCo platform eliminated Last Call’s cumbersome paper-based, manual inspection process and greatly improved operational efficiencies. The Happy Inspector mobile app reduced inspection time by more than 50% compared to using paper forms. And with Happy BI, a robust business intelligence solution, senior managers compare real-time data from multiple locations to spot key trends and broader issues. The business intelligence allows Last Call to implement a range of enhancements to its operations from better staff-customer interactions to more effective employee communications, to better cleanliness and restaurant appearance.
Last Call Operating Company runs three chains of sports-themed bars/restaurants under the names Fox & Hound Sports Tavern, Bailey’s Sports Grille and Champps Kitchen + Bar. The Dallas-based company has been in business since 1997 and has more than 80 locations throughout the Midwest and Mid-Atlantic states.
HappyCo (happy.co) is a San Francisco-based software company that builds mobile and cloud solutions to enable real-time property operations. Its Happy Inspector product is used by thousands of companies and has captured more than 175 million items inspected. The company was founded in 2011 and is privately held.